What counts as an emergency
- Active interior leak with water entering through a ceiling, wall, or fixture
- Storm damage — missing shingles, lifted membrane, damaged flashing, blown-off cap shingles
- Fallen tree or large debris on the roof
- Visible structural concern — sagging, cracking, deck deflection
- Failed flat roof drainage causing standing water with no path off the roof
- Open membrane at parapets or seams during active rainfall
- Ice dam with active interior water entry (winter)
If it's not actively damaging the building right now, it's not an emergency — and you'll save money calling on a regular weekday for a free estimate. Emergency calls have a service-call premium that scheduled work doesn't.
What to do right now
While you wait for us:
- Move what's at risk. Furniture, electronics, art, important documents — out of the path of the leak. Plastic sheeting underneath if you have any.
- Catch the water. Buckets, towels, tarps. If water is pooling on a ceiling, a small puncture with a screwdriver lets it drain in one stream rather than collapsing the drywall in a sheet.
- Cut power if water is near electrical. Don't enter standing water near outlets, fixtures, or panels. Trip the breaker.
- Photograph everything. Insurance claims need documentation. Photos of active damage, the source area on the roof if accessible safely, and the affected interior all help.
- Stay off the roof. Wet membrane is slippery, structural integrity may be compromised, and we'll be there fast. We'd rather diagnose your leak than the back surgery you got from inspecting it.
What we do when we arrive
Stabilize
First priority is stopping the water entry. Tarp deployment, temporary patching, drain unblocking, debris removal. We're not trying to fix the underlying problem in the rain — we're trying to make it stop.
Document
Photographs, location of damage, notes for the insurance claim. We give you copies of everything.
Diagnose
Once the active threat is contained, we identify what failed and why. Some failures are obvious (tree damage, blown-off flashing); others need investigation.
Quote permanent repair
You get a fixed-price quote for the permanent fix, scheduled for the next available weather window. Most permanent repairs happen within 7-10 days of the emergency stabilization.
Emergency response pricing
| Service | Typical range | Notes |
|---|---|---|
| Emergency tarping & stabilization | $650 – $1,500 | Single roof, accessible |
| Tree / debris removal from roof | $850 – $3,500 | Depends on size and access |
| After-hours service-call premium | + $250 – $500 | Nights, weekends, holidays |
| Active-storm response (during storm) | + 25-50% | Crew safety surcharge |
| Insurance claim documentation package | Included | Photos, scope, timeline letter |
Permanent repair is quoted separately based on diagnosis. Insurance claims often cover both stabilization and permanent repair when the cause is a covered peril (windstorm, fallen tree, hail). We work with your adjuster.
Need it handled now?
Free estimates within 48 hours. Emergency response in 4–8 hours, depending on your location and how busy we are.
Insurance claims — what we help with
Most Brooklyn property owners with storm or wind damage don't realize how much their policy covers. We help you maximize legitimate claims without overstating damage:
- Initial damage documentation with date-stamped photos
- Cause-of-loss letter explaining what failed and why
- Repair scope and pricing in adjuster-friendly format
- Direct communication with your adjuster on supplemental items
- Code-upgrade documentation (where local code requires upgraded materials, often covered by ordinance-or-law endorsement)
We don't push public-adjuster relationships and we don't take a percentage of the claim. We're a contractor, not a claims service. You get our work for what it's worth and we charge insurance the same as we charge cash.